Writing an AI Policy That Actually Works for a Regulated Small Business
Most AI policies we review at small businesses suffer from the same problem: they are aspirational documents written for a company that does not yet exist, by someone who has not asked what the team is actually doing with AI today.
A workable AI policy for a regulated small business needs to answer four questions in plain language: What data is allowed in which tools? Who approves new tools? How are AI-assisted decisions documented? And how do we tell our clients and regulators what we do and do not do with their data?
From there, the policy needs an operating model — a quarterly review of approved tools, a low-friction request process for new ones, a logged record of high-risk use cases, and ongoing training that is more than a one-time slide deck.
Done right, an AI policy becomes an asset in front of clients and underwriters rather than shelfware your team works around.